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Customer Service Manager

 

Customer Service Manager

Role description
Armada-Group Pte. Ltd.

We are Armada, a start-up company, headquartered in Manila, Philippines, empowering local e-commerce entrepreneurs across SEA to grow their business 10-100x and to build the brand of their dreams. We invest into their brands, thereby buy a part of their business, then continue as partners, where we provide growth capital, operations, and tech to the entrepreneurs. We are building an engine to run online-first, D2C brands at their best.

 

We are looking for a Customer Service Manager to join us in building the company and to set up and own the entire customer journey.

Role

  • Set up systems and processes to ensure timely and efficient response and resolution to customer inquiries

  • Address customer and partner concerns across all relevant channels

  • Build and develop the customer service team from scratch

  • Regularly prepare reports and analysis on customer service performance

Background

  • Bachelor’s degree in any field

  • At least 3 years’ experience in customer service and/or community management preferably in the ecommerce industry

  • At least 1 year experience in a leadership role in customer service

  • Experience setting up and utilizing ticketing systems such as Zendesk, Freshdesk, etc.  

  • Entrepreneurial spirit

  • Can work independently with minimal supervision

  • Can speak and write English fluently

Please send your application to info@armada-brands.com. If you have any questions, do not hesitate to reach out to us.

We look forward to hearing from you!

Armada team, November 2021