Customer Service Manager

Customer Service Manager

Role description
Armada-Group Pte. Ltd.

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We are Armada, a start-up company, headquartered in Manila, Philippines, empowering local e-commerce entrepreneurs across SEA to grow their business 10-100x and to build the brand of their dreams. We invest into their brands, thereby buy a part of their business, then continue as partners, where we provide growth capital, operations, and tech to the entrepreneurs. We are building an engine to run online-first, D2C brands at their best.

We are looking for a Customer Service Manager to join us in building the company and to set up and own the entire customer journey.

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Role

• Set up systems and processes to ensure timely and efficient response and resolution to customer inquiries

• Address customer and partner concerns across all relevant channels

• Build and develop the customer service team from scratch

• Regularly prepare reports and analysis on customer service performance

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Background

• Bachelor’s degree in any field

• At least 3 years’ experience in customer service and/or community management preferably in the ecommerce industry

• At least 1 year experience in a leadership role in customer service

• Experience setting up and utilizing ticketing systems such as Zendesk, Freshdesk, etc.  

• Entrepreneurial spirit

• Can work independently with minimal supervision

• Can speak and write English fluently

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Please send your application to info@armada-brands.com. If you have any questions, do not hesitate to reach out to us.

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We look forward to hearing from you!

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Armada team, November 2021