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Customer Service Manager


Customer Service Manager

Role description
Armada-Group Pte. Ltd.

We are Armada, a start-up company, headquartered in Manila, Philippines, empowering local e-commerce entrepreneurs across SEA to grow their business 10-100x and to build the brand of their dreams. We invest into their brands, thereby buy a part of their business, then continue as partners, where we provide growth capital, operations, and tech to the entrepreneurs. We are building an engine to run online-first, D2C brands at their best.


We are looking for a Customer Service Manager to join us in building the company and to set up and own the entire customer journey.


  • Set up systems and processes to ensure timely and efficient response and resolution to customer inquiries

  • Address customer and partner concerns across all relevant channels

  • Build and develop the customer service team from scratch

  • Regularly prepare reports and analysis on customer service performance


  • Bachelor’s degree in any field

  • At least 3 years’ experience in customer service and/or community management preferably in the ecommerce industry

  • At least 1 year experience in a leadership role in customer service

  • Experience setting up and utilizing ticketing systems such as Zendesk, Freshdesk, etc.  

  • Entrepreneurial spirit

  • Can work independently with minimal supervision

  • Can speak and write English fluently

Please send your application to If you have any questions, do not hesitate to reach out to us.

We look forward to hearing from you!

Armada team, November 2021